We are now using the Refill Assistant Mobile App in Woodbine Pharmacy to help you order prescriptions quickly with no phone calls or need to wait in store!

Getting Started is Simple:

Search and download the Refill Assistant in your app store, then enter the Woodbine Pharmacy code 2693496 to get started.

If you have any questions, our team is here to help. Just pop into the store, and we’ll be happy to assist you in getting set up.

You can also:

  • Add multiple patients to one account for easy family management
  • Set helpful monthly refill reminders
  • Get improved push notifications, so you’ll know exactly when your prescription is ready
  • Enjoy faster, two-way communication with your local pharmacy team

FAQs

  1. Once you download the Refill Assistant app, you will be asked to enter a code, which is 2693496 and select Woodbine Pharmacy
  2. Enter a 4-digit PIN that you will remember. PS: Only you will know this PIN.
  3. Please ALLOW the app to send Notifications. That is it – you are ready to go.

If you opt out of notifications, you will not receive alerts such as prescription ready for collection, repeat order reminders or other relevant messages from the pharmacy.

Press the REFILL PRESCRIPTION button on the opening screen, enter your PIN number and then press the + or New Order button. Enter the prescription details. You can also take a photo of the prescription.

If you have a repeat prescription, you can elect to have a reminder sent to you the next time your repeat order is due. Just enter the number of days for your next reminder. For most monthly prescriptions, please enter 28 (days).

Yes, the pharmacist must review the original prescription and stamp it before dispensing the medication. This is a regulatory requirement.

Once you submit the prescription order, a Thank You message appears stating the pharmacy has received your order.

Once the prescription is ready, we will send you a message that it is ready. For longer lead-time medications, we will send you a Processing order message.

Yes, we recommend that you leave your repeat safely on file with us. This means we can more easily process future prescription orders from the mobile app.

Open the relevant order in the app and press the UPDATE button. Please modify the order and press save. We will get a notification that you have made a change to the order.

Yes, you can. Open the relevant order in the app and scroll down until you see Timeline view. Enter a message and press send. All messages from the pharmacy will be in the same Timeline view.

Please go to the SETTINGS icon (looks like a Gear icon) to Manage Patients. You can edit, add or remove patients from the app. Then just order as you would for yourself.

When you try to enter an incorrect PIN, the app will state Incorrect PIN. Press RESET. Please contact us at the pharmacy and ask us to create a recovery code. Enter a new PIN and then enter the recovery code. Note this is time sensitive.

Download the Refill Assistant app onto your new phone. Once downloaded, please contact us at the pharmacy, and ask us to create a recovery code. Enter the code and a PIN number. All your patient, medication and reminder information will get downloaded to the app.

Yes, just open the Information button and press the phone number.

Yes, the app is GDPR complaint. In the app, you can view the privacy policy and close your account which will remove your data from our servers. On request, the pharmacy can also export your app related data.

Your information is very secure. All patient and prescription information are encrypted on the device and in transit.